Support Packages

Ongoing support and access to the

HR expertise that best suits your needs  

Once we have implemented your preferred HR Solution, choose the level of ongoing support that's right for your business.  Our scalable Support Packages are designed to provide your business with the HR expertise you need to help your business achieve it's goals, throughout every stage of the business lifecycle.  

SILVER SUPPORT

Our entry level support package is best for start-ups and smaller businesses who need reliable advice and assistance that is affordable and provides the ability to scale up, as your business grows and matures.

  • On-site quarterly consultation (1 hour) with you to support you in your role as an employer.

  • HR advice, coaching and support (up to 1 hour per month by telephone) to provide assistance with underperformance/behaviour/conduct issues, employee grievances, queries regarding leave and other entitlements or other employment related issues that might arise.

  • Maintenance of compliant Policies, Procedures, Guides and HR Documents to ensure they are always up to date with changes to legal requirements and Modern Awards.

from $249 per month plus GST

GOLD SUPPORT

Our Gold support package is perfect for growing and mature businesses who wish to realise the benefits of an outsourced HR administrative function.  Our experienced team will do the heavy lifting around employment administration and compliance on your behalf, whilst supporting you to effectively monitor, review and improve workforce performance.  We will also provide you with actionable insights into your workforce that enable you to be proactive in identifying and responding to issues and opportunities.

  • On-site quarterly consultation (2 hours) with you and check-in with your team. 

  • HR advice and coaching (up to 2 hours per month by telephone) for business owner/s and managers to support you to effectively engage and manage your workforce.

  • Administration of Employee Exit and Stay Surveys and quarterly summary of feedback and recommendations.

  • Quarterly workforce reporting.

  • Electronic onboarding of new hires – we will issue employment contracts and related documents on your behalf *

  • Preparation of electronic letters for salary increases, promotions, transfers, warnings, terminations and all other employee events.

  • Administration of performance review cycles and assistance with goal setting.

  • Maintenance of compliant, commercially sound Policies, Procedures, Guides and HR documentation to ensure they are always up to date with changes to legal requirements and best practice.

  • Access to Employment Hero's Standard platform **

  • Unlimited Employment Hero technical support (by email or phone).

 from $600 per month plus

* Onboarding of new employees $99 per employee

**Employment Hero access $5-$8 per employee per month

PLATINUM SUPPORT

Perfect for growing and mature businesses who want to take their business to the next level and realise the benefits that a strategic approach to people practice can provide.  Our Platinum support package gives you access to your own dedicated HR Manager to provide agreed on-site and/or remote services on a weekly, fortnightly or monthly basis, at a fraction of the cost of directly employing a resource.  Your HR Manager will build successful relationships with you and your team and deliver agreed projects and initiatives that will drive improved workforce performance and ultimately increase the profitability of your business.

  • Execution of agreed projects and activities identified in the Strategic HR Plan.

    • position yourself as an employer of choice with talent sourcing, attraction and retention initiatives;

    • workforce planning;

    • learning and development ;

    • transformation and major change;

    • change management and  communications;

    • leadership development and coaching;

    • employee relations and communications; and more

  • On-site and/or remote support on a weekly, fortnightly or monthly basis.

  • Management and administration of Employee Stay, Exit and monthly or quarterly Employee Feedback Surveys with reporting and recommendations.

from $995 per month plus

**Employment Hero access $8 per employee per month

PLATINUM  PLUS  - Your own HR Manager PLUS​ outsourced HR administration at a discounted rate

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